"We partnered with Robert's Realty for my son's senior year at Wash U. We had a great experience. Here are the standouts: 1) Communication: The team at Roberts clearly outlined timelines, expectations and the overall process. This ensured a smooth transition into the property and helped immensely. 2) Technology: The company uses a tenant portal that was easy for us to create an account and set up automatic payments. It's also the platform used for correspondence and updates. It was very reliable and secure. 3) Customer Service: Carol was amazing! But it didn't stop there: every interaction with Roberts was met with a helping hand and a cheerful voice. When we first moved in we had a water heater issue. We tried to resolve it through traditional means, but as soon as it was proven faulty, Roberts sent a team out to install and brand new water heater! They take the responsibility of keeping their properties safe and secure very seriously. I was very impressed by this; no penny pinching or lack of communication; they jumped right on the issue and solved it! 4) Seamless Closure of property: When the year was over, Roberts processed our deposit exactly as outlined in the contract. Overall, Robert's Realty is professional, courteous, and absolutely reliable. I recommend them whole-heartedly!! Thank you for helping our son have a great '1st apartment experience'!!!"